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What is a cookie?

A cookie is a harmless text file that is stored in your browser when you visit almost any website. The cookie enables the website to remember your visit next time you browse that page. Although many people might not know it, cookies have been used for 20 years, when the first web browsers appeared.


What IS NOT a cookie?

It is not a virus, a Trojan, a worm, spam, or a spyware. It does not open pop-up window either.


What information is stored in a cookie?

Cookies do not usually store sensitive information about you such as credit card numbers, bank account information, photographs, your identity card number, personal information, etc. The data stored are technical, personal preferences, personalized content, etc. The web server does not associate you as a person but to your web browser. In fact, if you usually browse with Internet Explorer and try browsing the same web with Firefox or Chrome will see that the web does not realize that you are the same person because it really is partnering with the browser, not the person.


What kinds of cookies are there?

  • Technical Cookies: These are the most basic ones. They allow the web site, among other things, to know whether a human or an automated application is navigating through it or if an anonymous user or registered one is navigating. These are basic tasks for the operation of any dynamic web.
  • Analysis Cookies: They collect information on the type of navigation you are performing: most used sections, products seen, time slot, language, etc.
  • Advertising Cookies: These show advertisements based on your browsing activity, your country of origin, language, etc.


What are the first and third-party cookies?

First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; such as Facebook, Twitter, Google, etc.


What happens if I disable the cookies?

We provide some examples to demonstrate what happens if you disable the cookies:

  • You can not share content from the web page to Facebook, Twitter or any other social network.
  • The web site will not adapt content to your personal preferences, as it usually happens in online stores.
  • You can not access the personal area of the web, such as My Account, or My Profile or My Orders.
  • Online Stores: It will be impossible to make purchases online. You will have to call or visit the physical store if you have one.
  • You can not customize the geographic preferences such as time zone, currency or language.
  • The web site will not perform web analytics on visitors or web traffic, making it difficult for the web site to be competitive.
  • You will not be able to blog, upload photos, post comments, value or rate content. The web may not know whether you are a human or an automated application.
  • No advertisements can be shown, leading to the reduction of advertising revenue on the web.
  • All social networks use cookies, if disabled you will not be able to use any social network.


Can I delete cookies?

Yes. Not only remove, also block in general or in particular for a specific domain. To remove cookies from a website visit your browser settings, select and delete the cookies associated to a specific domain.


Cookie settings for the most used browsers

Here’s how to access a particular cookie Chrome browser. Note: These steps may vary depending on the browser version:

  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the “Privacy” section, click the Content settings button.
  5. Click All cookies and site data to open the Cookies and site data dialogue. A list will appear with all the cookies sorted per domain. To make it easier to find the cookies of a specific domain enter partially or fully the URL in the field “search cookies”.
  6. After applying this filter you only have to select the cookies that you wish to delete and press X to proceed with their elimination.


How to manage cookies in Internet Explorer (may vary depending on the browser version):

  1. Click the Tools button and then click Internet Options
  2. Click the Privacy tab.
  3. Under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

To access setup Firefox browser cookies follow these steps (may vary depending on the browser version):

  1. Click the menu button and choose Preferences.
  2. Select the Privacy panel.
  3. Select Use custom settings for history.
  4. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.

To access setup for Safari browser cookies OSX follow these steps (may vary depending on the browser version):

  1. Scroll to Settings, then click the Privacy bottom.
  2. You will see the Block Cookies bottom, click it to adjust the settings.

To access setup safari browser cookies for follow these steps IOS (may vary depending on the browser version):

  1. Click the Settings bottom, then click the Safari bottom.
  2. Go to Privacy and Security, click it to adjust the settings.

To access setup browser cookies for android devices follow these steps (may vary depending on the browser version):

  1. Run the browser and press the Menu button and then the Settings button.
  2. Go to Security and Privacy, select the Accept cookies option to select or clear the check box.

To access setup browser cookies for windows phone devices follow these steps (may vary depending on the browser version):

  1. Open Internet Explorer, click More, and then Settings.
  2. You can now enable or disable the cookies.